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Return Policy

We really hope you are happy with the artwork you’ve bought from Charleston Vintage Photo, but for any reason you need to return an item, we have made this page outlining our policy and procedures.

Charleston Vintage Photo will accept returns and exchanges within 14 days of receiving your order.  No exchanges or refunds will be accepted after 14 days from your receipt of the item.

Scroll down for more information on how to start the return or exchange process.  Returns or exchanges due to incorrect items or damage from the shipping process or instructions for order cancellation or other order changes, are explained further down this page. Unless damaged during shipping, all items returned must be received in resellable condition to process a refund. Any prints or finished items returned that are ripped, bent or stained cannot be processed for a refund.

All items should be returned to:

Charleston Vintage Photo
75 So. Main Street, #7-616
Concord, NH  03301

We strongly encourage you to return your item via a trackable method. Refund of “returned products” lost in transit will not be considered unless proof of posting is supplied.

Returns
If you are not satisfied 100% with your purchase, you can ship any item you want to return back to us within 14 days of receipt of the item, for a full refund minus a 20% restocking fee.

In order to return any item, we require you contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., for return merchandise authorization so that we know we can track your package and properly issue you any credits needed for your returned products. You will need to provide your name, order number and item number and the date of return shipping. We would also appreciate knowing the reason for the return so that we can improve our products.

If you have decided to return a product to CharlestonVintagePhoto.com, you are responsible for any return shipping costs and for getting insurance for the full purchase price of the product with the mail carrier of your choice. If a returned item is damaged during transit and does not have insurance, CharlestonVintagePhoto.com cannot issue a refund and will refuse delivery of any items damaged in transit for return to you.  In addition, we will take steps to provide you documentation so that you may make the appropriate claim to the carrier.

Once an item has been received by at CharlestonVintagePhoto.com, we will process return of the purchase price, minus a 20% restocking fee. If you are receiving any credit for your order, it will take approximately 2-3 Business Days to see the reflected balance on your statement depending on your payment method.

Exchanges
If you are not satisfied 100% with your purchase, you can ship any item for exchange within 14 days of receipt of the item.

In order to exchange any item, we require you contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., for exchange merchandise authorization so that we know we can track your package and send your new product as soon as possible. You will need to provide your name, order number and item number and the date of return shipping.

If you have decided to exchange a product, you are responsible for any return shipping costs and for getting insurance for the full purchase price of the product with the mail carrier of your choice. If a returned item is damaged during transit and does not have insurance, CharlestonVintagePhoto.com cannot issue a refund and will refuse delivery of any items damaged in transit for return to you.  In addition, we will take steps to provide you documentation so that you may make the appropriate claim to the carrier. Once an item has been received by CharlestonVintagePhoto.com, we will process your exchange within 3 business days.

Damaged Items 
All our items are shipped insured. In the rare instance that your order arrives damaged, within 4 days of receipt of the goods, follow the instructions below so that we can quickly ship out a replacement and make a claim to the carrier.

  1. Take a digital photo of the damaged item, including a photo of the damaged shipping package.
  2. Attach your digital photos to an email and send them to: This email address is being protected from spambots. You need JavaScript enabled to view it.. Be sure to include your full name, order number, item name, and a brief description of the damage.
  3. You will receive an email within 1-2 business days to let you know an exchange is being processed.

If the damage or quality issue is not apparent in the photo, we may request that you provide additional information or return the item by mail before an exchange can be processed. 

Receipt of Incorrect Item
If you did not receive the item that you ordered SAVE THE PACKGING MAILER, and follow these instructions: send your name, order number, item # and a digital picture of your item to This email address is being protected from spambots. You need JavaScript enabled to view it..  Upon verification of the mistake, the correct item will be shipped immediately, along with a return shipping label for the incorrect item.

You will receive a confirmation e-mail stating you agree to pay for any unreturned item if not returned within 14 days of receipt of the replacement item and return shipping label.

Order Changes and Cancellations and Shipping Address Changes
All of our items are printed on demand and we get started on your artwork as soon as the order is placed. Shipping is within 3 business days.

If you need to cancel your order, change the shipping address, the size, image, or product type for your order, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it., as soon as possible with any changes. If the order has not shipped out, we would be happy to make the change for you at no additional fee.

CharlestonVintagePhoto.com reserves the right to charge up to a 25% restocking fee for any products that are refused upon delivery.